Senior Product Manager

Accountabilities

• • Own the Client Communications product roadmap from strategy through execution, translating company objectives and user needs into prioritized initiatives that improve engagement, retention, automation, and scalability.
  • Lead product discovery and delivery in partnership with Engineering, Design, and Operations, taking ideas from initial concept through successful launch.
  • Define detailed Epics and User Stories with clear scope, dependencies, requirements, and acceptance criteria to enable efficient engineering execution.
  • Develop user journeys, process flows, and data flow diagrams for client communications, onboarding, and related customer experience touchpoints.
  • Create wireframes and collaborate with Design teams to translate product concepts into intuitive, effective user experiences.
  • Partner with Sales, Marketing, Technology, Service, and other business leaders to align communications initiatives with broader organizational objectives.
  • Establish and maintain KPI dashboards to measure communication performance, client engagement, and overall customer experience health.
  • Manage the product backlog, sprint readiness, prioritization, and delivery tracking using tools such as Jira.
  • Communicate product progress, risks, dependencies, priorities, and tradeoffs clearly to stakeholders and leadership.
  • Identify opportunities to mature the product area by establishing scalable processes, documentation, and roadmap clarity.

  Requirements

  • 7+ years of product management experience, with a demonstrated history of owning and developing product areas from early-stage concepts through maturity.
  • Strong ability to understand and manage detailed, complex product environments, ideally within regulated, compliance-driven, or other high-accuracy industries.
  • Proven ability to translate business objectives and customer needs into actionable product requirements and a clear, prioritized roadmap.
  • Demonstrated success working cross-functionally with Engineering, Design, Operations, and business stakeholders to deliver high-impact products and features.
  • Experience creating user stories, acceptance criteria, process flows, user journeys, wireframes, and other product documentation.
  • Strong understanding of Agile product development methodologies and experience with tools such as Jira Software, Jira Product Discovery, or Linear.
  • Data-driven mindset with experience developing and interpreting KPI dashboards to guide product decisions and roadmap priorities.
  • Excellent written and verbal communication skills, with the ability to clearly explain complex topics, progress, risks, and tradeoffs to stakeholders at different levels.
  • Experience creating structure and foundational processes within an emerging or evolving product area.
  • Strong organizational, analytical, prioritization, and problem-solving skills with a high level of attention to detail.

  Benefits

  • Competitive compensation based on experience, qualifications, skills, and work location.
  • Health and wellness benefits.
  • Flexible paid time off.
  • Parental leave.
  • Fertility and adoption assistance.
  • 401(k) retirement benefits.
  • Educational reimbursement.
  • Reasonable accommodations available throughout the application and interview process.
  • Opportunity to own a high-impact product area from early development through maturity.
  • Collaborative environment working closely with Engineering, Design, Operations, Sales, Marketing, and Technology teams.
  • Opportunity to influence customer engagement, retention, automation, and scalable business growth.