Senior Product Manager, In-Store Tasks

Overview

We are seeking a Senior Product Manager to own the vision, strategy, and execution for our In Store Tasks product. This role sits at the intersection of shopper experience, retailer and CPG enablement and plays a big role in improving the reliability of fulfillment for our customers.

Fulfillment quality is a critical driver of customer satisfaction and retailer trust at Instacart. You will define and deliver the roadmap for Shoppers doing in-store tasks that will enable us to build in-store intelligence to better track inventory, item location and ultimately fulfill orders accurately, efficiently, and at scale.

This role partners closely with a dedicated team of engineers, designers, and data scientists, and will collaborate broadly across Shopper and Logistics teams to drive aligned priorities.

This role sits within the Inventory Intelligence team — responsible for the end-to-end technology that powers inventory and in-store intelligence signals that are used across Instacart's platform and beyond, serving shoppers, retailers, CPGs and customers alike.

About the Job

This is an exciting opportunity to define the shopper flows using cutting edge CV technologies that build the foundations of our Instore inventory intelligence. You will develop new capabilities and improve existing products to enable high quality and high efficiency data collection that can scale to thousands of stores over the next 2 years.

• You will own data collection experiences — from how shoppers receive and action tasks in-store, to efficiently collect data for inventory and store maps, monitoring and optimizing this as we scale.
• You will build deep understanding of shopper workflows and operational pain points to design tools that improve scanning accuracy, speed, and shopper satisfaction
• You will work closely with retail partners to ensure our tooling integrates naturally into their in-store environments
• You will partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to shopper, customer and retailer NPS and retention
• You will define platform solutions that scale across retailer sizes, store formats.
• You will represent the in-store task roadmap with internal stakeholders and, where relevant, with external partners

Minimum Qualifications

• You have 4+ years of product management experience, ideally within operationally complex physical environments
• You've built products end-to-end from vision to launch