Senior Product Manager - Communications Center Automation

The Role

As a Senior Product Manager, you help streamline the workflow of non-emergency and emergency phone calls with related multimedia interactions. Our Community Engagement and 9-1-1 systems power Communication Centers that keep communities safe.

In this role, you set strategic direction, mentor junior PMs, and drive complex feature prioritization across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.

What You Do

Setting Strategy

• Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
• Clearly articulate the business case and customer value for each initiative or feature.
• Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.
• Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.
• Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.

Defining the Roadmap

• Translate product strategy into actionable plans, determining what to build and when to release it.
• Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
• Gather input from customers, internal stakeholders, market research, and industry insights.
• Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.
• Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.

Evaluating and Prioritizing Features

• Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.
• Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
• Track and evaluate product performance including sales, feature adoption, and user satisfaction.
• Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.
• Perform ongoing market and competitor research.

Analyzing and Evaluating

• Track and evaluate product market performance including sales, renewals, and win/loss data.