Senior Product Designer, Point of Sale

A day in the life (Responsibilities)

• Lead end-to-end design for Point of Sale experiences at a platform level, driving direction from early discovery through polished execution with significant autonomy and strategic influence.
• Define how complex operational workflows — order taking, modifications, payments, table management, and beyond — should work across Toast's terminal and handheld surfaces, setting a high bar for the entire team.
• Bring a systems mindset to the POS platform: identify patterns, build scalable solutions, and actively contribute to and evolve the Toast design system.
• Partner with Product and Engineering leadership to shape roadmap direction, surface design risks early, and advocate for the user in prioritization decisions.
• Design for the realities of restaurant service — high-pressure, time-sensitive, hardware-constrained — and set the standard for what reliable, trustworthy, front-of-house software should feel like.
• Make work visible early and often, using prototypes, systems thinking, and clear storytelling to drive alignment and influence product direction across senior cross-functional stakeholders.
• Mentor and develop designers on the team, raising the collective quality of process, craft, and judgment.
• Champion the server and front-of-house perspective at every level of the organization, ensuring speed, clarity, and reliability remain non-negotiable design principles.
• Integrate emerging AI-first tools and methods into your practice and help the broader team do the same.

What you'll need to thrive (Requirements)

• You have a track record of driving measurable design impact — you can point to decisions you made that changed outcomes, not just deliverables you shipped.
• You hold an exceptionally high bar for design excellence. Your portfolio demonstrates mastery of complex, real-world systems with fine attention to detail, edge cases, and long-term scalability.
• You are a natural cross-functional leader. You build trust with product, engineering, and research peers, and you know how to influence direction without authority.
• You excel at operating across multiple levels simultaneously — zooming out to shape strategy while diving into the details of interaction design, visual execution, and implementation.