Senior Platforms and Automations Technologist

About The Company

Wave helps small businesses to thrive so the heart of our communities beats stronger. We work in an environment buzzing with creative energy and inspiration with the ability to be successful and connected regardless of location.

About The Team

The Customer Success team guides, empowers, and propels the success of entrepreneurs as they pursue their dreams. We forge emotional connections, inspire confidence, champion their experience, and remind customers they aren't alone. We're transforming customer support into something truly special that makes entrepreneurs want to choose Wave.

About The Role

Reporting to the Customer Support Team Lead, you will be responsible for curating a phenomenal customer experience via multiple channels of support, including live chat.

Key Responsibilities

• Serve as the primary platform relationship contact, resolving operational issues
• Provide insights to leadership and drive process improvements
• Coach on AI implementation
• Cross-collaborate across teams