Senior People Operations Generalist (Americas)

Location:

Fully remote in the United States (EST Timezone)

About the Role:

As Wrike continues to scale globally, we’re reimagining how People Operations delivers consistent, high-quality employee experiences while maintaining operational agility and compliance across regions.

We’re hiring a Senior People Operations Specialist (AMS) to support and execute core People Operations processes across our U.S. and Costa Rica workforce. This role sits at the center of day-to-day People Operations execution — ensuring employee processes are delivered accurately, efficiently, and compliantly across the employee lifecycle.

Team Dynamics:

As a hands-on individual contributor within a global People Operations model, you will partner closely with the Director, Global People Operations, Team Leads, and cross-functional stakeholders. From onboarding through offboarding, benefits administration through payroll inputs, and compliance-related processes through systems support, you will execute and coordinate core People Operations activities across jurisdictions while maintaining accuracy, responsiveness, and compliance.

This role is built for someone who thrives in a lean, fast-moving environment — balancing precision with empathy, operational rigor with thoughtful engagement, and autonomy with sound judgment. You’re comfortable working remotely, collaborating across time zones, and contributing meaningfully to a distributed global team.

Your Impact:

Employee Lifecycle Experience & Engagement

• Execute and support employee lifecycle processes across the U.S. and Costa Rica workforce, ensuring operational accuracy, responsiveness, and compliance throughout the employee journey.
• Manage day-to-day lifecycle administration and coordination, including onboarding, internal mobility, compensation changes, leave transitions, offboarding, terminations, and employee documentation.
• Ensure lifecycle processes are completed accurately, timely, and with a strong employee service mindset.
• Partner cross-functionally with HRBPs, Payroll, IT, Finance, and managers to coordinate smooth employee transitions and operational processes.
• Support onboarding experiences, employee communications, and regional operational initiatives that contribute to a positive employee experience.
• Identify operational inefficiencies and support process improvements that enhance consistency, documentation quality, and team efficiency.
• Maintain organized and accurate employee records, documentation, and system updates across platforms.

Benefits, Leave & Wellness Programs

• Administer and support benefits and leave programs across the U.S. and Costa Rica while ensuring alignment with local regulations, company policies, and operational requirements.
• Support country-specific health, retirement, insurance, statutory leave, and wellness programs through day-to-day administration, vendor coordination, employee support, and process improvements.
• Serve as a resource for employees navigating enrollments, life events, leave requests, and benefits-related questions.
• Partner with vendors and internal stakeholders to support timely issue resolution and accurate administration.
• Provide clear employee communication and support.