Senior Partnership Manager (USA/Canada based)
About the role
About Tidio
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
Facts About Us
- Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
- We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
- We currently rate at 4.7/5 in both
About the Role
We’re hiring our first Partnership Manager focused on the US & Canada market to help grow Tidio’s partner channel — our third revenue channel alongside inbound and outbound sales. The role will focus on acquiring new partners, building relationships with agencies and technology partners, and developing Tidio’s presence across key industry events and conferences in North America.
This is a hands-on role for someone who enjoys building from scratch and wants to directly influence how partnerships grow in the region.
Responsibilities
- Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
- Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences
- Represent Tidio at industry events
- Own partner onboarding and activation
- Build and deepen long-term partner relationships to drive retention and growth
- Track partner performance, referrals, and milestone bonuses
- Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
- Coordinate with Finance to validate payouts and ensure accurate commission processing