Senior Partner Success Manager
About the role
Company Overview
Mantra Health is an award-winning digital mental health provider on a mission to make evidence-based care more accessible to students. Supporting mental health, wellness, and student persistence, Mantra Health offers a comprehensive suite of services, including self-guided wellness courses, peer support, coaching, therapy, psychiatry, 24/7 crisis intervention, intensive outpatient programming (IOP), as well as persistence intelligence technologies. Spanning the entire care continuum, Mantra Health provides comprehensive digital support to every member of the student body while using predictive modeling to identify those at high risk of dropout and extensive population analytics. From acceptance to graduation, Mantra Health ensures that both proactive wellness and targeted intervention are always within reach. Currently deployed across 150+ colleges and universities, Mantra Health serves over 1.3 million students and is actively reimagining how institutions manage mental well-being and student success.
We’ve raised over $34m from leading investors. We’re looking for ambitious, talented, action-oriented individuals to join us in shaping the future of student mental healthcare.
Opportunity for Impact
We are seeking a Senior Partner Success Manager (Sr. PSM) to lead and optimize strategic university partnerships as we scale. This role is a unique blend of hands-on account leadership and strategic influence, owning the long-term success and growth of our institutional relationships across the higher education landscape. You'll be responsible for deepening engagement, driving adoption, and influencing key outcomes such as renewals, expansions, and partner satisfaction.
This position offers a unique opportunity to help shape the future of collegiate mental healthcare by playing a key role in partner strategy, retention innovation, and value delivery at scale.
What You’ll Do
- Strategic Account Ownership: Serve as the primary relationship owner for a portfolio of high-impact university partners, developing and executing strategic account plans that align institutional goals with Mantra’s services.
- Retention & Growth Leadership: Drive outcomes across renewal, expansion, and satisfaction by aligning value with partner priorities, leading contract discussions, and creating account stickiness through multi-threaded engagement.
- Data-Driven Storytelling: Regularly prepare and deliver executive-level presentations, product demonstrations, and QBRs/EBRs that translate utilization and outcomes data into compelling insights that reinforce ROI and fuel partner advocacy.
- Cross-Functional Collaboration: Partner internally with Clinical, Marketing, Product, and Implementation teams to ensure partner needs are met, feedback is actioned, and new services are launched successfully.
- Implementation and Change Management Facilitation: Support partners through implementations and transitions such as leadership changes, shifting funding structures, or onboarding new campuses by aligning stakeholders, easing adoption, and reinforcing long-term success.
- Revenue Driver: Meet quarterly and annual revenue targets through renewals, expansions and cross-sell efforts while helping to bring new product and services to market.
Who You Are
Core Competencies
- Communication: You clearly and effectively convey insights, updates, and value across diverse audiences—from deans of students to clinical directors—adapting your voice and format to meet the moment.
- Customer Focus: You champion the needs of your partners while aligning them with Mantra’s goals. You’re trusted, empathetic, and solution-oriented, with a bias toward long