Senior Partner Development Program Manager | United States| Remote

We're looking for a Sr Partner Development Program Manager to own the success of our OEM and Technology partners, including our new plugin marketplace. This role combines program management, data-driven decision making, strategic thinking, and relationship management to scale our product partnerships portfolio.

This role reports to the Senior Director, Corporate Business Development.

What You'll Be Doing:

• Manage the full lifecycle of our partner's journey from onboarding to activation and renewal and collaborating with the Business Development Manager on any upsell opportunities as identified.
• Drive partners' operational success and revenue goals through one-to-many communication and by leveraging automation and AI to extend your reach
• Work cross functionally with other Grafana teams to ensure that the negotiated partnership contracts and both parties' obligations are met.
• Create and define the processes to ensure operational success of agreements with royalty or revenue share components.
• Monitor the deployment health and customer satisfaction with Partner engagements and programs to assess progress, identify risks, and blockers.
• Work with the Corporate Development team to build dependable, automation-driven systems that accurately surface program progress and partner success metrics.
• Work with the Sales and Channel team to navigate OEM partner relationships and enable customers to build their desired user experience through our scaled external access program.
• Understand upcoming OEM and Plugin Partner initiatives and communicate them with partners and internal Grafana teams.
• Enhance documentation, create internal/external enablement materials, and use data to report on your workstreams
• Create, implement, and run programs to scale our partner ecosystem

What Makes You a Great Fit:

• 5+ years of experience managing a portfolio of customers / partners, developing and driving strategies to maximize retention
• Must be comfortable operating at scale and supporting partners through a 1:many engagement style.
• Experience building agentic systems focused on automating processes and scale