Senior Operations Manager

Accountabilities

• • Develop and execute a clear operational strategy, operating model, and annual plan aligned with organizational and regional priorities.
  • Lead end-to-end operational performance improvement, including capacity planning, process optimization, efficiency initiatives, and continuous improvement programs.
  • Manage budgets, vendors, and external partners to achieve performance targets, maintain service levels, and optimize resources.
  • Partner with senior stakeholders across Sales, Finance, Operations, and Technology to resolve operational blockers and ensure effective cross-functional execution.
  • Establish meaningful KPIs and structured operating cadences, using performance data to identify trends, communicate progress, and recommend actionable improvements.
  • Drive continuous improvement initiatives and ensure operational activities remain aligned with applicable standards, policies, and compliance requirements.
  • Establish and maintain effective risk management practices, proactively identifying potential issues and escalating them with clear mitigation and resolution plans.
  • Lead, coach, and develop a high-performing operations team, including leadership development, performance management, talent planning, and succession planning.
  • Strengthen accountability and execution across distributed teams by establishing clear priorities, processes, responsibilities, and performance expectations.
  • Support organizational growth by identifying opportunities to improve scalability, operational resilience, and overall business performance.

  Requirements

  • 10+ years of progressive leadership experience, including demonstrated experience managing managers and leading operational teams.
  • Proven background in operational excellence, continuous improvement, Lean, Six Sigma, or comparable methodologies.
  • Experience with multi-site or distributed performance management and the ability to coordinate effectively across geographically dispersed teams.
  • Demonstrated ability to develop strategy, translate strategic objectives into execution plans, and deliver measurable operational outcomes.
  • Strong experience managing budgets, vendors, external partners, KPIs, and structured operating review cadences.
  • Ability to work effectively in a fast-paced, changing environment while maintaining operational discipline and focus.
  • Strong analytical and problem-solving skills, with the ability to turn operational data into clear recommendations and business actions.
  • Excellent stakeholder management, communication, and influencing skills, particularly when working with senior internal partners and cross-functional leaders.
  • Strong people leadership capabilities, including coaching, team development, succession planning, and performance management.
  • Bachelor’s degree or equivalent professional experience required; an advanced degree is an advantage.

  Benefits

  • Salary range of $150,000–$195,000.
  • Performance-linked bonus opportunity, depending on the role and applicable performance structure.
  • Opportunities for professional growth through leadership development and internal mobility.
  • Flat management structure with direct access to key decision-makers.
  • Open and collaborative communication environment.
  • Full medical coverage.
  • Flexible work arrangements where the role and local practices permit.
  • Opportunity to operate in a senior leadership position with significant influence over strategy, performance, and organizational growth.