Senior Operational Quality Specialist
About the role
About Multiverse
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance.
With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output.
Role Overview
As a Senior Operational Quality Specialist, you serve as the definitive process owner for a critical domain of the business, such as risk, engagement, transitions or completion. You move beyond the execution of day-to-day tasks to take responsibility for the end-to-end integrity, health, and scalability of our most complex operational workflows.
Key Responsibilities
- Act as a driver and process owner for your domain
- Identify gaps and own the solution, accountability, and long-term roadmap
- Ensure end-to-end integrity and health of complex operational workflows
- Drive scalability and continuous improvement initiatives