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Five9
Senior Network Engineer, Network Operations
engineeringfull-timeUnited States (Remote)
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role
Key Responsibilities:
- Partner with cross-functional stakeholders to design and deliver next-generation data center fabric architectures, leveraging technologies such as VXLAN, Cisco Nexus Dashboard, Kubernetes, and AI/ML-enabled networking.
- Provide technical leadership and mentorship to a team of engineers, strengthening troubleshooting capabilities, operational rigor, and adoption of network engineering best practices.
- Drive automation strategy and execution using Ansible, Terraform, and CI/CD pipelines, including the design, deployment, and continuous improvement of automation for high-impact operational and reliability use cases.
- Own and support all operational aspects of network security infrastructure, including operating system maintenance, vulnerability management, capacity planning, lifecycle management, and certificate administration.
- Track and manage projects, processes, and technology initiatives across the team, ensuring alignment, visibility, and timely execution.
- Analyze historical network incidents to identify systemic issues, perform root cause analysis, and implement automated remediation to prevent recurrence.
- Lead the review, analysis, and execution of network change requests within the data center fabric domain, ensuring adherence to change management and risk mitigation standards.
- Develop and report operational and performance metrics using observability platforms such as Prometheus, Grafana, and ELK to drive data-informed decisions.
- Manage and operate data center fabric services across hybrid and multi-cloud environments, including on-premises infrastructure, Google Cloud Platform (GCP), and Amazon Web Services (AWS).
- Participate in incident response activities, providing technical leadership during outages and leading post-incident root cause analysis and corrective action planning.
- Foster a culture of continuous improvement by enabling team members to proactively enhance processes, tooling, and operational maturity.
- Lead the introduction of new processes and automation capabilities that improve scalability, reliability, and operational efficiency.
- Maintain strong operational focus on data center fabric technologies while coordinating cross-team efforts with network security and load balancing functions to ensure end-to-end service reliability.
Requirements:
- Bachelor's degree in computer science or a related technical field preferred, or equivalent practical experience.
- Proven technical expertise in fast-paced, dynamic, production environments supporting mission-critical infrastructure.
- Extensive hands-on experience and advanced knowledge in network engineering and operations.
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