Senior Modern Workplace Engineer

About the Role

The Senior Engineer is a hands-on modern workplace engineer responsible for building, configuring, and supporting Microsoft 365 and Microsoft Intune solutions with a strong emphasis on endpoint management, identity integration, and Zero Trust-aligned controls. This role executes scoped engineering work, troubleshoots complex issues and escalations, and contributes to operational readiness through documentation and runbooks. The position works under the direction of technical leads/architects (no direct technical leadership responsibilities).

Key Responsibilities

• Engineering & Escalation Support: Own advanced troubleshooting for Microsoft 365 and Intune issues (enrollment, compliance, app deployment, Conditional Access impact, endpoint security policy conflicts). Perform root cause analysis, document findings, and implement corrective actions under change control.
• Collaboration & Handoffs: Work closely with onshore leads/architects, security, identity, messaging/collaboration, and networking teams to execute assigned work packages. Provide clear status updates, validate dependencies, and ensure smooth handoffs to operations and support teams.
• Project Delivery (Execution Focus): Deliver scoped engineering tasks aligned to project plans (policy implementation, testing, pilot support, re