Senior Microsoft 365 Engineer - Second Shift

The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point. Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant. The hours for this role will be between 4:30 pm ET and 1:30 am ET either Sunday through Thursday or Tuesday through Saturday.

Essential Duties

• React and resolve cases submitted or automatically alerted by monitoring tools
• Troubleshoot advanced issues and provide solution options and recommendations
• Proactively provide escalation within M365 tenant environment
• Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
• Aid other team members in the resolution of cases within the scope of skillset
• Assist with information gathering and reporting to either clients or Client Success Managers
• Collaborate with senior engineers to escalate issues as needed
• Develop, maintain and update technical knowledge base articles
• Some client interactions will be required
• Collaborate with peers across Managed Services Practice
• Participate in an on-call rotation
• After hours / weekend work may be a required
• All other duties as assigned

Required Knowledge, Skills, and Abilities

• 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
• Entra ID (Conditional Access Policies, MFA, Privileged Identity Management)
• Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies)
• Microsoft Exchange Online (Online Protection)
• Microsoft Endpoint Configuration Management
• Microsoft Intune
• Mobile Device/Mobile Application management
• Microsoft SharePoint Online
• Microsoft Teams
• Microsoft OneDrive for Business
• Knowledge of Microsoft 365 cloud solutions
• Microsoft 365 management and administration
• Scripting for automation (i.e., PowerShell, VBScript, etc)
• At least one of the following certifications: MS-102, SC-200, SC-300, SC-900

Preferred Knowledge Skills, and Abilities

• Three or more years in Microsoft environment including M365
• Experience with on-premises Microsoft Technology (Exchange 2019 and newer, SharePoint on-premises, SharePoint Framework)
• Intermediate understanding of Active Directory, Group Policy, etc.
• Microsoft Sentinel Understanding
• Experience working for an MSP
• Experience navigating ticketing systems such as Service Now
• Experience using monitoring tools such as Logic Monitor