Senior Member Services Advocate (Remote)

About the Role

We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding spending account enrollment and participation. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

Responsibilities

• Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
• Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs.
• Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
• Work under general supervision following established procedures.
• Must be available for a full-time shift between 7am and 7pm CT.

Requirements

• 3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable.
  • 5+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.
• Strong customer-centric mindset.
• Comfort level with technology – we are a technology company!
  • Ability to diagnose and own technology issues.
  • Embracing new technology as it is integrated into the organization.
• Strong people skills to find success in every opportunity.
• Exceptional phone etiquette and communication skills.
• Team player mentality, someone who strives for excellence.

The pay range for this position is $20.00 to $23.00 dollars per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).