Senior Market Operations Program Manager

About Counterpart Health

At Counterpart Health (CPH), we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

As a Senior Market Operations Program Manager, you will:

• Program ownership: Own the end-to-end operating model and outcomes for provider engagement and growth teams programs, initiatives and roll outs, including timelines, milestones, dependencies, and whether the program delivers their intended results. Design how these workstreams run, keep them aligned and moving, and make the calls needed to hit the outcomes leadership is counting on.
• Lead cross functional teams and drive progress through influence, data and timelines.
• Analytics & leadership decision support: Track program status and performance through various data sources. Translate the numbers into concise, on-cadence updates for senior leadership. Provide recommendations for the priority calls, tradeoffs, and mitigations leadership should make, and influence where the programs focus next.
• Issue flagging & escalation: Spot risks and blockers early and route them to the right owner. Maintain clear escalation pathways so decisions happen fast and the right stakeholders are looped in at the right time.
• External stakeholder engagement: Fill gaps as needed on growth and provider engagement work, including initial outreach to practices and providers, follow-up on engagement touchpoints, and direct conversations with practice staff and providers to keep momentum.
• Cross-functional coordination: Partner with market operations, growth, provider engagement, analytics, and commercial teams to align programs on strategy and direction. Lead through influence across teams you don't own, drive decisions to resolution, and hold the group accountable to outcomes.
• Operating model & process design: Design the operating model and playbooks that let provider engagement and growth programs scale, setting the standards and practices other teams follow rather than only documenting what already exists.

Success in this role looks like:

• First 30 days: You’ve built a working understanding of the in-flight provider engagement and growth programs, met the key internal and external stakeholders, and mapped how status, risks, and decisions currently flow to leadership.
• By 60 days: You’ve stood up a consistent reporting cadence for senior leadership, taken ownership of 2–3 in-flight programs, accountable for their outcomes and making the priority calls to keep them on track, while closing gaps in provider outreach and follow-up directly where needed.
• By 90 days: Leadership has a reliable, weekly view into program health. Escalation pathways are documented and being used. Providers and practice staff hear from someone consistently, even when the primary owner is unavailable.
• Longer term: You’ve become the operating spine for CPH’s provider engagement and growth programs, the person leadership trusts to set priorities, shape how programs run and what needs to move next.