Senior Manager, UX

Accountabilities:

• • Lead, mentor, and scale a global UX design team, fostering an inclusive culture centered on innovation, collaboration, high-quality execution, and continuous development.
  • Own the UX strategy for the end-to-end go-to-market journey, connecting marketing experiences, digital platforms, learning pathways, commerce, and marketplace interactions.
  • Define and evolve a cohesive user experience strategy that considers the broader ecosystem rather than optimizing individual products or touchpoints in isolation.
  • Oversee the design of complex commerce experiences, including purchasing workflows, licensing, entitlements, and related customer journeys.
  • Provide UX leadership for marketplace and asset-related experiences, ensuring they integrate naturally with the wider product ecosystem.
  • Apply systems thinking and design methodologies to navigate complex integrations, dependencies, and user journeys across multiple platforms.
  • Partner with senior Marketing, Commercial, Product, and Engineering stakeholders to align UX priorities with strategic business goals and customer needs.
  • Champion innovative approaches to UX, including the thoughtful application of AI and emerging technologies to improve user experiences.
  • Lead design reviews, communicate strategic recommendations, and influence decisions with senior leadership and cross-functional teams.

  Requirements:

  • Extensive experience in UX or product design leadership, including a proven track record of managing, mentoring, and growing global design teams.
  • Demonstrated ability to establish and execute a strategic UX vision across interconnected products, platforms, and customer journeys.
  • Strong understanding of complex systems, integrations, and the design principles required to create unified experiences across multiple touchpoints.
  • Excellent verbal, written, and visual communication skills, with the ability to facilitate design discussions, present to senior leadership, and influence cross-functional decisions.
  • Experience designing for commerce platforms, marketplaces, licensing environments, or other complex transactional ecosystems is highly valued.
  • Strong strategic thinking and problem-solving skills, with the ability to balance customer needs, technical constraints, business priorities, and long-term product vision.
  • Strong technical curiosity and an interest in emerging technologies, including AI and innovative tools that enable creativity and improve user experiences.
  • Ability to work effectively in a global, cross-functional environment with senior stakeholders across Product, Engineering, Marketing, and Commercial functions.
  • A bachelor’s degree or equivalent professional experience in Computer Science, Design, Engineering, Business, or a related field is preferred.
  • Experience in AR/VR, 3D environments, game engines, or related creative technology ecosystems would be an advantage.
  • Professional fluency in English is required due to frequent communication with colleagues and partners worldwide.

  Benefits:

  • Remote work opportunity in Ontario, Canada, with a global and collaborative working environment.
  • Competitive base salary ranging from CAD $137,800 to $206,600 in one compensation zone and CAD $148,800 to $223,200 in another, depending on primary work location and qualifications.
  • Potential eligibility for equity awards and company incentive programs, including discretionary bonuses.
  • Comprehensive health, life, and disability insurance.
  • Competitive retirement and pension programs.
  • Generous vacation and personal days.
  • Family and parental support programs, including leave and family-care resources.
  • Mental health and wellbeing programs, plus access to a global employee assistance program.
  • Employee resource groups and initiatives supporting an inclusive workplace.
  • Training, learning, and professional development opportunities.
  • Employee stock ownership opportunities.
  • Commute subsidies where applicable.
  • Office food and snack programs where applicable.
  • Volunteering and donation-matching programs.
  • Relocation support and work visa/immigration sponsorship are not available for this position.