Senior Manager, Strategic Customer Success
About the role
About Vanta
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.
Role Overview
As Senior Manager, Strategic Customer Success, you will lead a team of experienced Customer Success Managers supporting Vanta's largest, most complex Fortune 500 customers through sophisticated GRC implementations and compliance programs. This is a specialized leadership role designed for seasoned GRC professionals who bring deep auditing and compliance consulting backgrounds combined with strategic customer advisory and people management capabilities.
You'll own the delivery of measurable customer outcomes across complex, multi-framework compliance programs (SOC 2, ISO 27001, HIPAA, PCI DSS, NIST), while building a high-performing team that operates as trusted GRC advisors to C-level executives and security leaders.
What You'll Do
- Apply deep GRC and compliance expertise as the primary compliance subject matter expert for Fortune 500 customer engagements, advising on SOC 2, ISO 27001, HIPAA, PCI DSS, NIST, and other frameworks
- Guide customers through complex, multi-business-unit GRC implementations with strict regulatory and financial boundaries
- Diagnose compliance program gaps and translate complex regulatory requirements into actionable strategies