Senior Manager, Strategic Customer Success

Team Leadership and Development

Recruit, lead, and develop a high-performing team of CSMs. Provide ongoing coaching, support, and feedback to help the team grow their skills, deliver strong customer outcomes, and consistently meet or exceed expectations.

Strategic Strategy and Execution

Partner closely with the GTM ecosystem and other CS teams to build and operationalize Customer Success programs and playbooks tailored to the Strategic customer segment, ensuring alignment with our global CS frameworks.

Proactive Customer Insight

Enable the team to understand and act early on leading indicators such as onboarding progress, product adoption, risk signals, and expansion potential, in order to reduce churn and drive growth.

Operational Execution

Bring operational rigor to the team by organizing around key performance metrics and deliverables.