Senior Manager, Solutions

About this role

The Senior Manager, Solutions presents an exceptional opportunity for a results-driven leader to build and sustain operational excellence across Transcarent’s Pharmacy Care and Weight Health solution lines. This role requires a highly resourceful, proactive individual, with excellent communication, project management, and healthcare solutions experience. This leader will drive cross-functional initiatives, standardize operational practices and continuously improve the member and client experience across both solution areas. This role is critical in bridging strategic vision and day-to-day operational execution to advance Transcarent’s mission of transforming how people access and experience care.

What you'll do

• Partner with Product, Engineering, Marketing and Clinical teams to execute and continuously improve Pharmacy Care and Weight Health solution initiatives
• Identify and champion operational issues across both solution lines, driving root cause analysis, and implementation of scalable process improvements
• Program and project manage teams to effectively initiate, plan, execute, and monitor initiatives that drive operational excellence and improve the member experience
• Actively communicate with solution sponsors, vendor partners and internal stakeholders to align priorities and ensure execution against key milestones
• Develop presentations, reporting and materials that communicate solution performance, operational metrics and strategic recommendations to stakeholders and leadership
• Collaborate with cross-functional partners to build scalable operational frameworks, improve process efficiency, and ensure consistent delivery of high-quality workflows and processes

What we're looking for

• Bachelor’s degree required; Master’s or higher in healthcare, public health or business-related field preferred
• Minimum of 4-6 years of relevant experience in pharmacy industry, or healthcare solution delivery
• PMP preferred
• Strong business acumen
• Excellent communication, leadership, interpersonal, and customer service skills
• Able to motivate and empower teams
• Comfortable in fast-paced and evolving organizations with a willingness to be flexible and pivot when needed
• Excellent at prioritization, scoping, and documentation