Senior Manager, Solutions Engineering

Key Responsibilities

You will oversee the strategy, day-to-day execution, and performance of the following functions:

Solutions Engineering: Lead a team of Solutions Engineers who serve as the technical bridge between Posit's product capabilities and customer outcomes. Your SEs will support complex deployments, guide customers through architecture decisions, and develop repeatable solution frameworks for common use cases — including AI-assisted workflows and LLM-powered analytics patterns where relevant.

Delivery & Technical Escalations: Manage a high-impact team focused on scoped engagements (SOWs), specific use-case deployments, and critical account-level technical escalations. Ensure delivery is profitable, scalable, and that escalation insights are fed back into the organization.

What You'll Own

Operational Excellence: Build and maintain playbooks, processes, and quality standards across all three functions. Convert ad-hoc 'heroic' efforts into repeatable, measurable delivery.

Team Performance: Hire, coach, and develop individual contributors and team leads. Build a culture of proactive customer partnership and continuous improvement.

KPI Ownership: Define and track key metrics including Time-to-Value, CSAT, utilization, and project delivery quality. Use data to identify bottlenecks and drive improvements.

Cross-Functional Collaboration: Partner closely with Sales, Customer Success, TAM, and Product/Engineering teams to ensure seamless hand-offs, aligned customer journeys, and a strong feedback loop from the field to the product.

Escalation Management: Serve as a senior point of escalation for delivery issues. Stabilize at-risk engagements and ensure lessons learned improve future delivery.

AI & Modern Tooling Adoption: Champion the use of AI tools and automation across your teams — from AI-assisted scoping and documentation to LLM-powered customer workflows. Identify where modern technology can eliminate repetitive work, shorten delivery cycles, and help customers unlock new use cases with Posit products.

What You Bring

Experience: Extensive experience in Professional Services, Solutions Engineering, or a related post-sales technical function, including demonstrated success managing teams in a B2B enterprise software environment.

Technical Domain: Hands-on experience with complex on-premise or hybrid deployments. Familiarity with the analytics, reporting, or data