Senior Manager, Research & Intelligence

Responsibilities:

• Lead delivery of legal, business, and competitive intelligence research across client engagements
• Provide oversight on complex research requests and ensure high-quality, accurate outputs
• Manage and prioritize incoming research workflows, ensuring timely completion
• Ongoing optimization of research processes, including intake, triage, execution, and delivery
• Monitor service performance and identify opportunities for efficiency and improvement
• Oversee staffing, utilization, and workload allocation across research teams
• Lead, coach, and develop research and intelligence professionals
• Support recruitment, onboarding, and training programs
• Partner with internal teams to align research services with technology, tools, and knowledge systems
• Contribute to the development of new services, capabilities, and client solutions

Qualifications:

• Significant experience in legal, business, or competitive intelligence research within a law firm or professional services environment
• Proven experience managing research teams and overseeing service delivery
• Strong knowledge of legal and business research tools (e.g., Westlaw, Lexis, Bloomberg, and other intelligence platforms)
• Experience managing multiple priorities and delivering under tight deadlines
• Strong analytical, problem-solving, and communication skills
• Demonstrated ability to improve processes and drive operational efficiency
• Experience working in a client-facing or service delivery environment