Senior Manager, Regulatory Operations

About the Role

We are seeking a strategic operations and people leader to join the Regulatory Operations team as Senior Manager. This is a hands-on leadership role — you'll set the strategic direction while remaining deeply embedded in the work alongside your team. In this role, you will own the team's full operating model — managing the legislative pipeline, driving cross-functional alignment, and ensuring Instacart is always ahead of regulatory change rather than reacting to it. You will serve as a key thought partner to senior leadership on critical business decisions, translating complex legislative and compliance challenges into clear recommendations that shape how Instacart operates. This is a high-stakes, high-visibility role: the decisions this team influences directly affect our shoppers, retailers, and consumers.

About the Team

The Regulatory Operations team is a pillar within the Expansions team at Instacart, dedicated to ensuring our operations remain compliant with the evolving landscape of legislation affecting our shoppers, retailers, and consumers. We are a lean, high-impact team that sits at the intersection of Legal, Policy & Government Affairs, Product, and Operations — translating regulatory change into business decisions and execution. The addition of this Senior Manager role marks a critical investment in the team's ability to operate proactively, scale its impact, and drive the cross-functional alignment that keeps Instacart ahead of an increasingly complex legislative environment — including as we expand into new international markets with their own distinct regulatory requirements.

About the Job

• Strategic Leadership: Develop and execute strategies that align Instacart's compliance goals with broader business priorities, proactively identifying and addressing regulatory risks before they become escalations. Ensure alignment across technical and non-technical teams, and serve as the critical escalation point for high-stakes regulatory decisions.
• Team Management: Lead, coach, and mentor a team of Regulatory Ops and Program Managers while remaining actively embedded in the work, owning key workstreams and initiatives alongside your team.
• Stakeholder Alignment: Lead and advocate for the Regulatory Operations team and broader Operations org by driving alignment on high-priority legislative initiatives and building strong relationships throughout the organization.
• Cross-Functional Collaboration: Work closely with Legal, Policy, Product, and Operations teams to translate regulatory changes into actionable business decisions and execution plans.