Senior Manager, Psychiatric Operations

What are we looking for?

BetterHelp is seeking an experienced, innovative, and operationally-minded Psychiatric Mental Health Nurse Practitioner (PMHNP) to lead our Psychiatry Practice Management team.

This role sits at the intersection of clinical excellence, provider operations, quality assurance, compliance, and product innovation. As a senior clinical leader supporting BetterHelp's psychiatric provider network, you will help shape how psychiatric care is delivered at scale through technology while ensuring quality, safety, and regulatory compliance.

You are an experienced psychiatric clinician who understands both the realities of direct patient care and the opportunities technology creates to improve access to mental healthcare. You are equally comfortable consulting on complex clinical situations, analyzing operational data, improving processes, collaborating with cross-functional stakeholders, and coaching team members.

You thrive in fast-paced environments, embrace ambiguity, and are excited by the opportunity to build and scale psychiatric operations as BetterHelp continues expanding its behavioral healthcare services.

What will you do?

Clinical Quality & Compliance

• Lead a team who conducts audits and reviews of provider activity and clinical documentation as needed.
• Lead psychiatric quality assurance initiatives and support investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance.
• Help your team provide actionable, constructive, and clinically informed feedback to psychiatric providers.
• Partner closely with Legal, Compliance, Credentialing, and Patient Safety teams to ensure adherence to applicable regulations and professional standards.
• Stay current on evolving telehealth, prescribing, and psychiatric practice regulations and communicate relevant changes throughout the organization.
• Develop strong relationships with providers to improve engagement, satisfaction, retention, and platform success.
• Identify trends impacting psychiatric providers and recommend operational improvements.

Team Leadership & Management

• Directly manage and develop Psychiatry Operations team members, including Clinical Operations Managers, Quality Assurance Specialists, and Psychiatry Support Specialists.
• Establish team priorities, workflows, performance expectations, and operational goals.
• Coach and mentor team members through complex clinical and operational scenarios.