Senior Manager, Product Management

Overview

ZoomInfo is seeking a highly strategic and operationally excellent Senior Manager, Product Management to lead the Core Salesforce Technology portfolio. This is a pivotal leadership role at the intersection of technology, operations, and customer success — responsible for shaping and executing a technology roadmap that directly enables ZoomInfo's ambitious growth objectives. This leader will own three interconnected pillars of Salesforce-based capabilities: the Salesforce Platform (foundational architecture and governance), the Lead to Opportunity value stream (driving sales pipeline and rep productivity), and the Adopt to Consume value stream (powering customer onboarding, success, and experience motions). The role carries both managerial accountability for a lean team of Product Managers and Business Analysts, and deep functional responsibility for stakeholder alignment, backlog governance, and roadmap delivery in a scaled Agile (SAFe) operating model.

Key Responsibilities

Strategic Roadmap Development & Execution

• Define, maintain, and communicate a multi-quarter technology roadmap across all three pillars that is tightly aligned to ZoomInfo's revenue growth targets, go-to-market strategy, and corporate goals.
• Translate executive vision and business strategy into concrete, prioritized, and sequenced product initiatives with measurable outcomes.
• Partner with senior business stakeholders — including Sales, Revenue Operations, Customer Success, Marketing, and Finance — to surface and validate the highest-impact opportunities for Salesforce platform investment.
• Conduct quarterly roadmap reviews with leadership, adjusting priorities based on business performance data, market dynamics, and evolving organizational needs.
• Balance short-term delivery commitments with long-term platform scalability and architectural integrity.

SAFe Agile Product Leadership

• Operate as the Product Management leader within a SAFe Agile framework, fulfilling the strategic Product Manager role across one or more Agile Release Trains (ARTs).
• Drive Program Increment (PI) Planning, ensuring team-level objectives ladder up to portfolio-level epics and business outcomes.
• Maintain and prioritize the Program Backlog, including definition and decomposition of Epics and Features into actionable stories in partnership with Solution Architects and Scrum Masters.
• Author and validate Feature acceptance criteria, ensuring that delivery is aligned to business value hypotheses and measurable KPIs.
• Lead pre-PI and post-PI ceremonies, including System Demos, Inspect & Adapt workshops, and stakeholder readouts.
• Apply Lean-Agile principles, including WSJF (Weighted Shortest Job First) for continuous prioritization and flow-based delivery metrics to optimize throughput.
• Champion the ART's Definition of Done and ensure quality gates are embedded into delivery processes.

Pillar-Specific Accountabilities

Salesforce Platform

• Own the platform product roadmap encompassing org configuration, data model governance, integration architecture, security and compliance controls, release management, and scalability planning.
• Govern platform standards across declarative and programmatic development (Flows, Apex, LWC), ensuring consistency, maintainability, and performance at scale.