Senior Manager, Presales Engineering

See yourself at Twilio

Join the team as Twilio's next Senior Manager of Presales Engineering, DACH!

About the job

This position is needed to be a technical leader for a team of Presales Engineers covering the DACH subregion. In this role, you will report to the Presales Engineering Director, EMEA. We support some of the largest and fastest growing companies in the world, spanning industries such as marketing, business automation, and customer care. Twilions on the Presales Engineering team are experts in the CPaaS and Communications space and act as key members of our go-to-market teams in developing and optimising business critical customer engagement use cases with Twilio products. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.

Responsibilities

In this role, you'll:

• Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base.
• Work across functions to ensure collaboration for shared goals and appropriate capacity for your team.
• Build and roll out programs that enable the Presales Engineers to scalably accelerate our Sales funnel.
• Attract, develop, and motivate a team of highly skilled and talented Presales Engineers, continually educating your team and seeking innovative solutions for improving your team. Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis.
• Lead the technical strategy and technical forecast, determine what role Presales Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions.
• Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus.
• Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years of relevant presales work experience within the SaaS or CPaaS industry, including experience building and leading high performing presales teams.
• Demonstrated success in building and rolling out programs that enable presales engineers to accelerate the sales funnel.
• Proven track record of working cross functionally across multiple stakeholders in a highly matrixed organization.
• Ability to apply a broad knowledge of web technologies (such as REST APIs, JavaScript, Python), cloud computing (AWS, GCP, Azure), and telecommunications.
• Fluency in German and English (written and verbal).
• Ability to travel up to 25% for internal and external meetings and events.

Desired:

• Experience with Twilio products or similar CPaaS solutions.
• Experience working in a remote-first environment.