Senior Manager, Partner Success

What You Will Be Doing

Through regular cadence with key partners:

• Gather feedback to drive continual improvements with Saviynt processes, community tools and systems.
• Understand partner’s strategic goals and advise on how to achieve them.
• Feedback to partner on how they can improve their “Ways of working” based on information gathered from the field as well as internal data metrics.
• Working with CSMs, TAMs and Expert Services to build a picture of a partner’s strengths and weaknesses as well as projects at risk.
• Track go-live dates in your region, identify aged/deferred go-lives at risk.
• For projects/go-lives at risk, identify causes and recommend possible interventions (Expert Services, Support Operations escalation, CSM/TAM ownership).
• Profile partners by geography, experience and performance to assist Partner Directors and Sales Directors with recommendations to clients. Data points include – No. of successful deployments, No. trained/certified resources, Saviynt Solutions contributions.
• Monitor and measure partner’s engagement with Freshdesk, Forums, Documentation Portal, Ideas Portal and Saviynt Exchange.
• From data driven analysis, identify trends at a regional and global level and devise strategies for field teams to adopt.
• Attend Partner Focused events and either present on related topics or host workshops to share knowledge increase partner engagement.
• Create content for quarterly Partner Newsletter that adds value to the partner’s capabilities and knowledge.
• Support the Partner Director in managing the partners performance with evidential facts to enable a robust dialogue.
• Challenge the Status Quo and identify areas for improvement both externally with partners and internally with functional teams.
• Communicate the Saviynt vision and product roadmap.
• Managing upsell and cross-sell opportunities.
• Driving expansion opportunities.
• Negotiating contracts and pricing.

What You Bring

• Bachelor’s/ equivalent in Engineering.
• 10+ years of experience in a channel/partner management enablement or a related role within IAM/IGA organization.
• Thorough domain knowledge in all areas of IAG.
• Strong understanding of channel sales dynamics, partner ecosystems, and go-to-market strategies with a proven track record of building scalable training programs.
• Excellent communication, presentation, and interpersonal skills with demonstrated experience in working cross functionally to build content and deliver trainings.
• Experience with Federal and Governmental entities is preferred.
• Experience with sales enablement tools and platforms is preferred.
• Deep understanding of sales processes, methodologies, and best practices.
• User Lifecycle Management, Provisioning and Reconciliation.
• Direct customer or partner interaction and management skills.
• Strong technical presentation and communication skills, both verbal and written.
• Ability to present and communicate at an executive level.
• Must be able to thrive in a fast paced, high-energy environment.
• Ability to work independently, adapt quickly, and maintain a positive attitude.