Senior Manager P&T Operations

Accountabilities:

• • Lead and mentor the Enablement and Launch Management teams, establishing a culture of accountability, collaboration, continuous improvement, and bias for action.
  • Develop and mature scalable launch management practices for tiered product releases, covering planning, enablement, execution, and post-launch evaluation.
  • Drive organizational readiness across Product, Engineering, Sales, Marketing, Customer Support, and other functions to ensure teams are prepared for product launches.
  • Oversee enablement and training programs that equip sales, support, implementation, and client success teams with the knowledge, tools, and resources required to drive adoption.
  • Establish frameworks for knowledge transfer and ongoing learning, using feedback, adoption metrics, and performance data to continuously improve programs.
  • Coordinate cross-functional go-to-market execution and maintain strong alignment between product strategies, launch plans, customer readiness, and business objectives.
  • Serve as a key escalation and communication point for senior leadership, providing visibility into launch progress, risks, obstacles, and outcomes.
  • Define and monitor launch-readiness milestones, assessments, resources, budgets, and timelines to keep complex initiatives on track.
  • Proactively identify launch risks and roadblocks, coordinating with stakeholders to resolve issues quickly and maintain momentum.
  • Own continuous improvement of launch processes, conducting post-launch retrospectives and incorporating lessons learned into future programs.
  • Build a high-performing team by providing coaching, development opportunities, appropriate resources, and clear expectations for execution and delivery.

  Requirements:

  • Bachelor’s degree in Business Administration, Technology, Engineering, or a related field.
  • 7+ years of experience in product operations, launch management, product management, or program management, including at least 3 years in a leadership role.
  • Demonstrated experience managing the full product launch lifecycle, from pre-launch planning and readiness through execution and post-launch analysis.
  • Proven ability to lead cross-functional initiatives and align stakeholders across Product, Engineering, Marketing, Sales, Customer Support, and related business functions.
  • Strong expertise in identifying, assessing, and mitigating risks while removing obstacles that could affect launch timelines or outcomes.
  • Exceptional communication and presentation skills, with the ability to influence stakeholders and effectively communicate with senior leadership.
  • Strong organizational and strategic thinking skills, with the ability to manage complex priorities, timelines, resources, and competing business needs.
  • Demonstrated ability to build accountable, results-oriented teams and foster a culture focused on proactive problem-solving and execution.
  • Experience developing enablement programs, launch frameworks, or scalable operational processes is highly valuable.
  • Familiarity with agile methodologies and enablement or product operations tools is a plus.

  Benefits:

  • Competitive base salary of $149,500–$213,600 per year, depending on job-related knowledge, skills, experience, and market location.
  • Eligibility for an annual restricted stock unit grant based on individual performance.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • Life and disability insurance options.
  • 401(k) matching program.
  • Flexible work opportunities, with the role available from offices across the United States.
  • Career development and continuous learning resources.
  • Inclusive workplace culture with employee resource groups and opportunities to connect with colleagues across the organization.
  • Support for reasonable workplace accommodations in accordance with applicable laws.