Senior Manager of Coaching Operations & Academy

About the Role

InStride Health is seeking a Senior Manager of Coaching Operations & Academy to drive systems efficiency, workflow design, and training frameworks across our Coaching Department. Reporting directly to the Senior Director of Coaching, you will serve as the primary operational, workflow, and training resource for the department while maintaining and modeling the foundational excellence of the Coach Manager tier. This is an infrastructure, process, and resource-focused position rather than a live care-delivery role. Working in close partnership within our Coaching Leadership Team alongside the Senior Director and the Senior Manager of Coaching Services, you will design efficient team workflows, coordinate the InStride Coaching Academy onboarding pipeline, and partner cross-functionally with Product and Technology to integrate AI and automation tools. This role requires demonstrated experience leading teams and supporting manager-level operations; direct service experience alone is not sufficient.

Responsibilities

Operational Workflow Design & Execution

• Partner with the Senior Director and Senior Manager of Coaching Services to translate departmental priorities and team needs into structured, streamlined workflows that eliminate administrative friction and improve overall care delivery efficiency.
• Support the development and maintenance of coaching resources and tools ensuring consistent and effective platform usage across all coaching cohorts.
• Address workflow pain points surfaced by the Coaching team, implementing effective solutions that support quality care delivery.
• Supervise and develop an operational lead, providing clear direction, performance oversight, and professional growth support.

Coach Training Academy & Capability Development

• Oversee the department-wide Coach Training Academy and onboarding pipeline, ensuring new hires achieve readiness benchmarks and successfully transition to independent practice.
• Develop and evolve learning pathways, advanced skill tracks, and leadership development frameworks that support coach and manager growth.
• Identify skill gaps, emerging training needs, and performance trends across teams to inform improvements to scalable training programs, resources, and continuous learning initiatives.