Senior Manager, IT PMO & Corporate Engineering

Overview

Instacart’s IT organization builds and operates the technologies every employee relies on to do their best work. As Senior Manager, IT Corporate Engineering, you will lead the team that powers identity and access, collaboration, devices, and the SaaS platforms that keep Instacart running smoothly at scale.

Reporting to the Head of IT and managing a team of 9, you will own platforms such as Okta, Google Workspace, Slack, Jira, Jamf, and Intune. You will chart the technical direction, drive a shift from manual operations to automation and AI-assisted tooling, and partner closely with IT Support and Enterprise Security. Your work will accelerate onboarding, strengthen security controls, and reduce friction across thousands of employees as we continue to grow and expand geographically.

About the Job

• Lead, coach, and develop a high-performing Corporate Engineering team of 9 engineers and administrators responsible for identity, collaboration, endpoint, and core SaaS platforms.
• Own the strategy, architecture, and reliability for Okta, Google Workspace, Slack, Jira, Jamf, and Intune; define and meet clear SLOs across availability, security, and user experience.
• Drive a transformation from manual operations to automation and AI-assisted tooling, enabling zero-touch provisioning, self-service, and standardized integrations across macOS and Windows.
• Partner with Enterprise Security to implement scalable IAM and zero trust controls (SSO, MFA, lifecycle/SCIM) that are audit-ready and frictionless for employees.
• Establish operational excellence for incident, change, and problem management; build dashboards and metrics that surface platform health, adoption, and cost optimization.
• Own vendor and budget management for corporate platforms, including licensing strategy, renewals, and negotiations to maximize value and cost efficiency.
• Collaborate with IT Support, People Ops, Legal, Finance, and business leaders to streamline onboarding/offboarding, role-based access, and lifecycle management as Instacart scales into new geographies.
• Hire, develop, and retain diverse talent while fostering a culture of transparency, accountability, and continuous improvement.

Minimum Qualifications

• 8+ years of experience in Corporate Engineering, IT Infrastructure, or End-User Computing, including ownership of enterprise SaaS and endpoint platforms.
• 3+ years of experience managing Corporate Engineering/IT platform teams of 5+ employees, including hiring, performance management.