Senior Manager, Information Technology

What you’ll do

• Develop and execute IT operational strategies and lead day-to-day IT operations across cloud, SaaS, and endpoint environments.
• Manage enterprise IT infrastructure, device lifecycle management, and end-user support functions.
• Oversee vendor relationships, licensing, procurement, renewals, budgeting, and technology lifecycle planning.
• Manage and enhance core enterprise IT platforms to drive standardization, automation, and operational maturity.
• Plan, design, and lead enterprise IT tool rollouts, migrations, upgrades, and implementation projects.
• Develop project plans, timelines, communication strategies, metrics, scorecards, SLAs, and operational readiness plans.
• Coordinate cross-functional stakeholders to ensure successful deployments with minimal business disruption.
• Lead, mentor, and develop high-performing IT staff and administrators while managing skill gaps, career development, and succession planning.
• Implement IT best practices aligned with ITIL, security, compliance, and modern enterprise operations standards.
• Partner with Security teams to support endpoint security, access governance, compliance initiatives, and audit readiness.
• Manage enterprise GenAI tools, integrations, governance, and access controls across the organization.
• Evaluate, implement, and operationalize AI-powered productivity and workflow automation platforms such as ChatGPT Enterprise, Microsoft Copilot, Gemini, and other emerging technologies.
• Partner with Security and Legal teams to establish governance, acceptable use policies, data handling controls, and compliance requirements for AI tools.
• Identify and implement AI-driven automation opportunities that improve IT operations, employee productivity, onboarding, reporting, and service delivery.
• Develop scalable workflows, integrations, and automations using APIs, scripting, and orchestration platforms.

Who you are

• You are a hands-on leader who can seamlessly move from high-level operational strategy to architecture to technical implementation.
• You are equipped with deep technical expertise combined with strong coordination, project management, and execution skills.
• You are highly comfortable operating with minimal supervision in small, dynamic, and high-ambiguity environments.
• You are guided by a strong ownership mindset and a history of making sound, risk-based decisions.