Senior Manager, Growth Operations - Strategic Growth R/MM/E

Senior Manager, Growth Operations - Strategic Growth R/MM/E

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a seasoned Sales Operations leader to drive operational excellence and strategic innovation across our Regional Mid-Market, Mid-Market, and Enterprise (R/MM/E) segments. This role serves as the critical bridge between sales leadership, data systems, and cross-functional teams. You will ensure our growth strategies are powered by high-integrity data, efficient processes, and scalable tools that can keep pace with our rapid expansion.

A day in the life (Responsibilities)

Strategic Leadership & Innovation

• Establish the primary framework for innovative practices and operational high-performance across growing lines of business
• Execute growth-focused strategies and partner across functions to meet revenue and expansion targets
• Drive high-level projects that contribute to the completion of executive-level goals
• Identify and assess critical strategic needs, translating them into actionable improvements

Data Management & Reporting Excellence

• Oversee the development and maintenance of accurate, actionable reporting and dashboarding (Salesforce, Sigma, Hex)
• Spearhead data integrity enhancements, encompassing total addressable market (TAM) audits, brand data remediation, and comprehensive system integration
• Design and manage primary KPI reporting frameworks that include precise year-over-year pacing analytics and advanced forward-looking modeling.
• Ensure that all reporting architectures are meticulously designed and maintained to fulfill the distinct operational requirements and strategic objectives of R/MM/E leadership and team members

Territory & Account Management

• Direct the modeling and refinement of territories for multiple R/MM/E sales business units
• Oversee extensive account assignment and upload processes while adhering to established data integrity standards
• Implement systematic and strategic guardrails to enforce business rules and prevent rules of engagement violations

Process Development & Cross-Functional Collaboration

• Lead strategic process improvement projects designed to accelerate sales processes and maximize team productivity
• Engineer scalable workflows for things like pipeline management and data hygiene to ensure one source of truth for the entire organization
• Serve as a strategic bridge between sales, marketing, finance, and leadership to build solutions that provide real time visibility into performance
• Define and implement robust documentation and training frameworks that ensure new systems and cadences are executed with consistency and precision

Team Leadership & Stakeholder Management

• Serve as a strategic thought partner to LOB leadership (Managers through VPs), facilitating regular alignment sessions to translate business objectives into prioritized project roadmaps and actionable workstreams
• Deliver consistent, forward-looking project updates and key initiative briefings to all relevant stakeholders
• Negotiate and define project priorities in collaboration with leadership, balancing resource allocation against the highest-impact business opportunities
• Foster a culture of continuous improvement and innovation
• Establish robust feedback loops with stakeholders and team members to measure satisfaction, refine delivery models, and maintain high-trust partnerships

What you'll need to thrive (Requirements)

• 5+ years of experience in sales operations, preferably in a high-growth SaaS en