Senior Manager, Global Payment Partnerships

Accountabilities:

• • Develop and own the global strategy for strategic payment partnerships, managing relationships with processors, card networks, banks, and technology providers.
  • Build strong executive-level relationships with external partners and establish mutually beneficial strategies for market expansion, product development, and operational improvement.
  • Collaborate cross-functionally with Engineering, Product, Sales, Finance, Operations, Treasury, Legal, Risk, and other teams to negotiate agreements, develop integrations, support commercial opportunities, and improve processes.
  • Define service-level agreements, performance standards, and partner commitments, ensuring performance is measured and managed effectively.
  • Lead recurring monthly and quarterly business reviews with strategic partners, using performance metrics and business insights to drive accountability and continuous improvement.
  • Assess payment capabilities and requirements across priority markets and identify the right partners, payment methods, technical infrastructure, and operational models to support expansion.
  • Develop and manage end-to-end implementation plans for new partnerships, integrations, programs, and payment capabilities, ensuring timely delivery across internal and external stakeholders.
  • Lead commercial negotiations, including pricing and contractual agreements, while continuously analyzing processing fees and costs to identify optimization opportunities.
  • Identify, scope, and implement process improvements across areas of partnership ownership to improve efficiency, scalability, and partner performance.
  • Support incident management and escalations when required, coordinating with Engineering, Operations, Customer Success, and external partners to resolve issues effectively.
  • Drive strategic initiatives that strengthen the payment ecosystem and create innovative product experiences and go-to-market opportunities.

  Requirements:

  • 10+ years of experience in payments partnerships, program management, business operations, or a closely related field.
  • 3+ years of experience leading and developing teams, with demonstrated people-management capabilities.
  • Proven ability to lead medium- to large-scale technical projects involving external partners and multiple internal stakeholders.
  • Strong understanding of product strategy and the role partnerships play in scaling products, payment capabilities, and operations.
  • Experience managing large, complex external relationships, ideally with payment processors, networks, banks, or technology providers.
  • Demonstrated experience developing and executing partnership strategies that support innovative products and go-to-market models.
  • Strong negotiation skills, including the ability to independently lead commercial and contractual negotiations.
  • Experience in payments, payment processing, SaaS, or high-growth technology environments.
  • Strong analytical and problem-solving abilities, with a data-driven approach to evaluating partner performance and business opportunities.
  • Excellent written, verbal, interpersonal, and executive communication skills.
  • Ability to prioritize effectively, remain focused under pressure, and operate comfortably in ambiguous and rapidly changing environments.
  • Customer-first mindset with the ability to balance commercial objectives, technical requirements, operational considerations, and customer needs.
  • Strong cross-functional collaboration skills and the ability to influence stakeholders without relying solely on formal authority.

  Benefits:

  • Anticipated annual compensation range of $121,200–$134,800 USD, with actual compensation based on experience, qualifications, skills, geographic location, and market considerations.
  • Additional compensation opportunities may include bonuses, commissions, equity, or other incentive programs, where applicable.
  • Open PTO policy providing flexibility in how and when you take time off.
  • Quarterly global “Days of Disconnect” for collective time away from work.
  • Parental and pet-parent leave programs.
  • Quarterly wellness and fitness reimbursement.
  • Medical, dental, and vision insurance.
  • Employee Assistance Program (EAP).
  • Calm App subscription for employees and up to four eligible dependents over age 16.
  • Professional development and growth opportunities within a collaborative, innovation-focused environment.
  • Remote work flexibility.
  • Inclusive culture centered around personal growth, collaboration, belonging, and employee well-being