Senior Manager, Fraud Operations

About the Role

Engine is building a dedicated Risk function and looking for a Sr. Manager, Fraud Operations to lead it on the front lines. You'll own fraud operations across Engine X card, application fraud, and Engine's travel marketplace — building the team, establishing the playbooks, and surfacing the intelligence that drives risk policy. This is the foundational fraud leadership hire as Engine scales.

What You'll Do

• Lead and develop a team of Fraud Analysts, setting investigation standards, documentation quality, and performance expectations
• Establish fraud classification and labeling infrastructure — define the taxonomy, standardize case documentation across the team, and ensure accurate tracking of fraud types for reporting and Data Science model training
• Build and maintain investigation playbooks and SOPs across fraud types: card fraud, application fraud, Early Fraud Warning (EFW) alerts, and coordinated fraud rings
• Design fraud detection controls in partnership with Product and Engineering, including application-stage signals and post-approval monitoring
• Own weekly fraud intelligence reporting to Director, Risk and CFO — pattern observations, P&L impact, and recommended policy actions
• Partner with Legal/Compliance on escalation of coordinated fraud events and regulatory documentation
• Coordinate with Credit Underwriting on application fraud signals and with Member Support on high-severity card fraud cases

What We're Looking For

• 7+ years of relevant experience
• Card fraud operations experience — credit, prepaid, or gift card (not just ACH or marketplace fraud)
• People leadership — managing investigators or analysts
• SEON or equivalent fraud detection platform
• Salesforce case management
• BSA/AML familiarity
• Familiarity with KYB outputs and how to read them for fraud signals
• Strong written communication — ability to escalate fraud patterns to leadership with clarity and impact
• CFE (Certified Fraud Examiner) strongly preferred; CAMS (Certified Anti-Money Laundering Specialist) a plus
• Fintech, travel, or multi-product marketplace experience a plus

Applications for this role will be accepted through 12/29/2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.

Compensation

Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process.

Base Pay Range

$95,370

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$132,000 USD