Senior Manager, Field Operations

The Community You Will Join

The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.

The Difference You Will Make

In this role, you’ll shape the growth and performance of Airbnb’s Homes business across Mexico, Central America and the Caribbean (MexicoCCA). Leading a team of Market Managers, you’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. You’ll work hand-in-hand with the Country Manager, your key client, to execute country strategic plans, translating vision into measurable results. Through close collaboration with cross-functional partners, you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.

A Typical Day

• Lead and inspire a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across MexicoCCA, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.
• Partner closely with the Country Manager to execute country strategic plans, ensuring alignment between local market execution and national business priorities.
• Design and lead territory-level strategies for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host segmentation.
• Experiment boldly to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across MexicoCCA and beyond.
• Collaborate cross-functionally with Supply Leadership, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth.
• Monitor and own business performance, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.
• Identify market trends and opportunities, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.
• Coach and develop talent, building a high-performing team culture that values experimentation, accountability, and continuous growth.

Your Expertise

• 14+ years of experience in global operations, business development, or marketplace management, with 5+ years in a people-leadership role managing and scaling teams.
• Deep market expertise and strong understanding of the MexicoCCA travel and hospitality landscape, with experience driving local growth and community engagement.
• A combination of operational and commercial, public speaking and marketing skills that will allow you to acquire supply across multiple channels.
• A bold, compassionate, and action-oriented leader with a strong bias for action and a p