Senior Manager, DevOps

What you’ll do

As Senior Manager, DevOps, you will lead the strategy, execution, and evolution of the DevOps function to improve engineering productivity, accelerate the path from code commit to production release, and strengthen the reliability of Pindrop’s SaaS platform. More specifically, you will:

• Own the DevOps roadmap across CI/CD, infrastructure automation, release workflows, and environment management with a clear focus on engineering velocity, reliability, and operational efficiency.
• Lead the DevOps team while partnering closely with Engineering, SRE, Platform, and Product teams to remove production bottlenecks and raise automation standards across the organization.
• Cultivate resilient multi-cloud practices across AWS and GCP, driving infrastructure as code (IaC), Kubernetes-based delivery, and modern operational tooling.
• Strengthen observability, uptime discipline, and incident response while leading cloud cost and capacity optimization efforts as our platform scales.
• Cultivate team capabilities, manage project plans, and build a high-accountability engineering culture that scales fluidly with company needs.
• Evaluate and implement AI powered DevOps tools to improve deployment, monitoring, and incident response processes.
• Leverage AI and machine learning solutions for predictive analytics, anomaly detection, capacity planning, and root-cause analysis.
• Establish governance, security, and compliance standards for AI enabled infrastructure and operations.
• Monitor emerging AI technologies and identify opportunities to improve operational efficiency and reduce manual effort.

Who you are

• A Technically Credible Leader: You are a hands-on manager who moves fluidly between high-level strategy, cloud architecture, and day-to-day execution.
• Collaborative & Culture-Driven: You thrive on building high-performing, cross-functional cultures and energize teams across DevOps and partner engineering functions.
• An Influential Communicator: You easily align priorities, influence stakeholders, and translate complex operational needs into clear business impact.
• Resilient & Adaptable: You remain calm and exercise strong judgment in the face of ambiguity, shifting priorities, or high-stakes production incidents.
• Forward-thinking DevOps leader with hands-on experience leveraging AI-powered tools and automation to improve infrastructure reliability, operational efficiency, incident response, and team productivity.

Your skill-set

Must-haves:

• 6+ years of experience leading teams in DevOps, cloud operations, or platform engineering, with direct accountability for performance and delivery.
• A strong background operating large-scale SaaS platforms utilizing AWS/GCP, Kubernetes, CI/CD pipelines, and distributed systems.