Senior Manager, Data Strategy and Field Tool Operations

Accountabilities:

• • Manage daily operations and ongoing technical support for field technology platforms used across Sales, Market Access, Marketing, and Medical Affairs, including application refreshes, calendars, runbooks, user communications, and operational support.
  • Develop and maintain application runbooks, user guides, FAQs, training materials, and other documentation required for effective platform adoption and support.
  • Establish robust quality controls for field applications following operational refreshes and develop alerts for critical failures, unusual trends, and other business-impacting issues.
  • Support application enhancements by documenting user requirements, technical specifications, architecture diagrams, data flows, and operational procedures, while translating business needs into actionable technical solutions.
  • Manage end-to-end service support for incidents, service requests, access issues, user inquiries, bugs, and other technical requirements, ensuring timely resolution and closure.
  • Oversee application deployments and production change migrations, maintaining appropriate code management, version control, deployment checklists, and release practices within an agile environment.
  • Manage vendor operations and establish service standards, KPIs, best practices, and performance measures to ensure consistent technical service quality.
  • Lead regular operational reviews with vendors, identifying performance gaps, improvement opportunities, and optimization initiatives.
  • Coordinate with infrastructure, cloud, security, and technology teams on upgrades, security patching, threat detection, testing, and other platform-related activities.
  • Ensure consistency between data warehouses, reporting platforms, executive dashboards, and field insights solutions, proactively identifying and resolving data gaps or inconsistencies.
  • Drive platform engagement by reviewing utilization trends, developing adoption strategies, supporting user onboarding, and delivering training sessions and office hours.
  • Support ongoing acquisition and quality validation of secondary real-world data from claims, EMR, laboratory, pharmacy, and other data partners.
  • Assist with provisioning real-world data products and platforms through business intelligence tools, enabling cross-functional teams to securely access and use patient data assets.
  • Identify operational weaknesses, implement corrective actions, and continuously improve service reliability, data quality, user experience, and technology performance.

  Requirements:

  • Bachelor’s or Master’s degree in Science, Engineering, Information Management, or a related discipline.
  • 8+ years of experience within the biotechnology or pharmaceutical industry, with strong knowledge of Commercial and Medical Affairs applications and technology solutions.
  • Strong understanding of technology product management, technical product support, service operations, and technology lifecycle practices.
  • Experience supporting technology platforms used by large and diverse field-user populations in fast-paced environments.
  • Strong analytical and problem-solving capabilities, with the ability to manage and provision large volumes of data while maintaining high standards of accuracy, performance, and trust.
  • Demonstrated ability to coordinate needs assessments across commercial organizations and translate business requirements into comprehensive technology solutions.
  • Experience managing vendor relationships, service quality, operational KPIs, and technology support processes.
  • Strong project management, presentation, written communication, and verbal communication skills, with the ability to explain complex technical concepts to broad business audiences.
  • Proven ability to operate effectively within matrixed organizations, build relationships across functions, and influence stakeholders without relying solely on direct authority.
  • Strong business acumen and the ability to articulate the business value of technology and data solutions.
  • Experience identifying operational risks and weaknesses and developing effective corrective action plans.
  • Strong team leadership and development capabilities, including experience growing and supporting others in direct or matrixed environments.
  • Ability to demonstrate initiative, embrace change, continuously learn, and maintain a results-oriented approach in a dynamic environment.
  • Strong alignment with collaborative, inclusive, analytical, and patient-focused working principles.

  Benefits:

  • Annual base salary: $142,000–$187,000, with actual compensation determined by skills, experience, education, certifications, and geographic location.
  • Eligibility for an annual bonus or incentive compensation plan, depending on role classification.
  • Opportunity to receive discretionary equity awards and participate voluntarily in an Employee Stock Purchase Plan.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) retirement benefits.
  • FSA/HSA options.
  • Life insurance coverage.
  • Paid time off and wellness benefits.
  • Remote work opportunity within the United States.
  • Opportunities to work on technology, data, and operational initiatives supporting a global life sciences organization.
  • Commitment to an inclusive and equal-opportunity workplace, with reasonable accommodations available throughout the recruitment process.