Senior Manager, Customer Trust & Security Governance

Overview of the Role

The Senior Manager, Customer Trust & Security Governance helps GitLab turn security into a clear business enabler. In this role, you will oversee the programs that help our customers and prospects assess our security posture, reduce friction in our sales cycle, strengthen our security policy and standards, and make security outcomes visible across the business. Reporting to the VP of Security Assurance, you will own a broad scope across customer trust, governance, metrics, and security awareness, with a focus on building durable processes, improving documentation, and using automation and AI to help our team spend more time on high-value work.

In your first year, you will shape how GitLab addresses customer security needs at scale, mature the security governance program, and improve how security is measured and communicated internally. You will work across Security, Sales, Legal, Product, Procurement, and other business partners, and you will help strengthen confidence in GitLab's AI-powered DevSecOps platform through practical guidance, clear standards, and thoughtful execution.

What you’ll do

• Lead the customer trust function for contract reviews, security questionnaires, requests for proposals, and related customer and vendor security inquiries.
• Set direction, priorities, and operating practices that help the team respond effectively while reducing friction in the sales cycle.
• Partner with Legal, Sales, Product, and Procurement to review and negotiate security-related terms in revenue and vendor agreements.
• Manage escalations for complex security questionnaires, risk assessments, and contract issues, and guide teams toward practical solutions.
• Develop and improve security templates, playbooks, fallback positions, and training materials that support faster, more consistent negotiations.
• Build and maintain GitLab's library of security policies and collaborate with security subject matter experts to mature security standards.
• Drive the security metrics and reporting program, including preparation and facilitation for quarterly business reviews.
• Oversee an engaging security awareness program and use automation and AI tooling to improve workflows, documentation, and team effectiveness.