Senior Manager, Customer Success - EMEA

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.

Role Overview

As the Sr. Manager, Customer Success at Vanta, you will build and lead our upmarket Customer Success motion in the EMEA region, shaping the customer experience for our Upmarket customers, driving strategic engagement, and fostering cross-functional collaboration.

The mission of the Customer Success team is to ensure our customers achieve their desired outcomes and maximise the value they receive from our products. We aim to build strong, lasting relationships and drive long-term customer success and retention.

Key Responsibilities

• Set the standard for the upmarket customer experience in EMEA by developing and implementing best practices
• Drive strategic engagement by building strong relationships with key stakeholders
• Proactively identify opportunities to expand adoption and drive value
• Influence cross-functional alignment through collaboration with Sales, Marketing, Product and other teams