Senior Manager, Customer Strategy and Success

Role Overview

Oshi Health’s Growth team is looking for a dynamic Senior Manager, Customer Strategy and Success to spearhead client implementation and oversee account management for both new and existing partners. In this pivotal role, you will lead internal implementation efforts, collaborate closely with cross-functional teams (Product, Clinical, and Commercial), and deliver QBRs that drive continued partner growth. This is a hands-on position for someone who thrives on data storytelling, relationship-building, and making a real impact on digestive healthcare.

What You’ll Do — Key Responsibilities

• Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships
• Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations
• Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure
• Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients
• Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth
• Influence key stakeholders through clear, confident external communication and cross-functional alignment

What We’re Looking For — Qualifications & Requirements

Required

• 3–5 years of relevant experience post-undergraduate, with demonstrated progression in your field
• Proven experience in a client-facing role, with comfort leading external conversations and influencing key stakeholders
• Strong analytical skills with hands-on experience pulling data and building narratives through data storytelling
• Exceptional cross-functional coordination — detail-oriented, organized, and a clear communicator

Preferred

• Healthcare or digital health experience
• Familiarity with QBR preparation and delivery
• Experience in a high-growth, mission-driven, or startup environment

Compensation & Benefits

• Salary: $130,000 – $150,000 commensurate with experience, plus meaningful equity
• Health Benefits: Employer-sponsored medical, dental, and vision plans
• Time Off: Unlimited PTO + 13 paid company holidays
• Life Support: Access to a “Life Concierge” through Overalls, because life happens
• Growth: Tailored professional development opportunities as we scale
• Culture: Virtual team events, monthly DEIB activities, and recognition of personal and professional accomplishments
• Work Style: Remote-first flexibility, work from home anywhere in the US