Senior Manager, Customer Onboarding

What You’ll Do

• Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
• Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels.
• Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
• Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption.
• Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience.
• Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices.
• Work closely with clients to understand their business needs and tailor the onboarding experience accordingly.
• Establish clear communication and project management protocols to ensure timely and successful implementation.