Senior Manager, Customer Insights

What you’ll be doing

• Develop and execute a customer insights strategy, leveraging AI-driven tools to enhance the speed, scale, and quality of insight generation;
• Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables, supporting Customer Success and Sales in commercial conversations such as monthly, quarterly, or annual business reviews;
• Conduct complex analyses to surface actionable insights on member behavior and solution performance;
• Collaborate cross-functionally to strengthen the value story and deepen client understanding of Sword's impact;
• Own and continuously improve a portion of Sword Health's global insights reporting package, delivering recurring reporting to clients and internal stakeholders;
• Partner with senior leadership to surface opportunities, inform priorities, and advance the strategic impact of the customer insights function.

What you need to have

• Bachelor's degree or higher in a quantitative or related field;
• 5+ years of relevant experience in customer insights, commercial analytics, or a related role combining data analysis with client-facing or business strategy responsibilities;
• Experience leveraging AI-driven tools and technologies to enhance analytical workflows and insight generation;
• Exceptional communication skills with a proven ability to translate complex, data-driven findings into ROI narratives and strategic recommendations for executive and client audiences;
• Proven ability to manage end-to-end analyses using SQL and Python, from data integration through to insight generation and stakeholder communication;
• Demonstrated ability to independently manage multiple projects in a fast-paced environment, balancing competing priorities without sacrificing quality.