Senior Manager, Customer Engineering, India

What you’ll do as a Senior Manager, Customer Engineering

Lead the technical customer-facing organization in India, reporting into APAC Customer Engineering leadership, and is accountable for building a high-performing, AI-augmented technical go-to-market team that drives new business, adoption, retention, and expansion.

This role is both a people leadership role and a commercial technical leadership role. It is designed for a leader who can coach customer-facing technologists, shape regional technical strategy, and partner closely with sales, product, and customer success to deliver measurable business outcomes.

Responsibilities

• Lead and develop the India Customer Engineering team across enterprise and strategic accounts. Act as a player-coach: maintain strong individual technical contribution while enabling the team.
• Serve as the point of reference for the team on complex customer architecture, escalations, and solution design.
• Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.
• Partner with Account Executives to drive technical validation and help close new business.
• Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success.
• Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation.
• Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.
• Hire, retain, and develop top CE talent; build succession plans and bench strength.
• Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving.
• Surface regional feedback, product gaps, and competitive insight to product and engineering. Represent Cloudflare in executive customer meetings, regional events, and partner discussions.

Qualifications

• Demonstrated experience in customer-facing technical roles such as