Senior Manager, Clinical Site Payments Processes and Systems

Accountabilities:

• • Own, develop, maintain, and continuously improve end-to-end Clinical Site Payments processes across the global portfolio.
  • Establish standardized workflows, process documentation, checklists, FAQs, training materials, job aids, and governance standards that support scalable and audit-ready operations.
  • Evaluate existing and legacy processes to identify gaps, inefficiencies, control risks, retraining needs, and opportunities for process retirement or redesign.
  • Lead the department’s training and knowledge-management strategy, including onboarding, refresher training, systems training, and role-specific learning.
  • Develop training programs covering payment platforms, CTMS-related processes, SharePoint, Smartsheet, Power BI, and other approved systems.
  • Serve as the accountable owner for configuring clinical sites in vendor payment platforms for initial CTAs, CTA amendments, and budget amendments in designated internalized markets.
  • Validate site configurations against executed agreements, approved budgets, payment terms, amendments, and country-specific requirements before payment execution.
  • Establish controls, validation checklists, work instructions, and governance standards for site setup, budget configuration, payment schedules, and system changes.
  • Lead governance of clinical payment platforms, including configuration standards, issue escalation, enhancement testing, and resolution of recurring system or vendor problems.
  • Support designated internalized payment models by developing market-specific processes covering site setup, CTA uploads, budget configuration, invoice and payment review, reconciliation, closeout, and reporting.
  • Own the Clinical Site Payments metrics framework, KPI definitions, reporting cadence, data governance standards, and executive reporting.
  • Develop dashboards, scorecards, trackers, and recurring reports covering payment cycle times, on-time payments, invoice activity, backlog, reconciliation, site setup, amendments, and vendor performance.
  • Review and validate vendor-reported metrics, challenge discrepancies or unsupported assumptions, and perform reconciliation and root-cause analysis across systems, trackers, and source documentation.
  • Partner cross-functionally with Clinical Site Contracts, Clinical Operations, Finance, Treasury, Accounts Payable, Procurement, Compliance, Quality, Internal Audit, and payment vendors to align processes, controls, ownership, and escalation paths.
  • Drive accountability for timely and accurate CTA uploads, site setup, budget configuration, amendment implementation, reconciliation, reporting, and issue resolution.
  • Oversee reconciliation between executed CTAs, approved budgets, vendor platform configuration, and payment activity, identifying root causes and recommending corrective actions.
  • Partner with Study Startup and Closeout teams to ensure payment systems accurately reflect site activation, study milestones, closeout status, final payments, and financial closeout requirements.
  • Translate operational data into executive-ready insights and recommendations that improve resource planning, vendor oversight, payment accuracy, compliance, and operational performance.
  • Provide functional guidance, process leadership, and training support to team members, cross-functional stakeholders, and external vendors as needed.

  Requirements:

  • Demonstrated experience in clinical site payments, clinical operations, clinical trial financial processes, or a closely related pharmaceutical, biotechnology, or life sciences function.
  • Strong understanding of clinical trial payment processes, including CTAs, budgets, amendments, invoices, payment schedules, reconciliation, site setup, and study closeout.
  • Experience developing and governing complex business processes within a global or multi-market environment.
  • Proven ability to establish scalable workflows, controls, documentation, training programs, and governance frameworks.
  • Strong experience working with clinical payment vendor platforms and clinical trial systems.
  • Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint, SharePoint, Smartsheet, and Power BI.
  • Advanced Excel capabilities, including pivot tables, formulas, data validation, reconciliation, Power Query, and report development.
  • Experience analyzing structured datasets, dashboards, raw data files, system reports, trackers, and vendor reporting to identify discrepancies and operational trends.
  • Working knowledge of CTMS, SAP, Ariba, Agiloft, Oracle, or comparable finance, procurement, contracting, and clinical operations platforms is preferred.
  • Strong understanding of data governance, KPI development, reporting validation, reconciliation, and operational analytics.
  • Ability to identify process, system, control, and data-quality gaps and drive practical solutions through to implementation.
  • Strong project management, organizational, and prioritization skills, with the ability to manage multiple complex initiatives simultaneously.
  • Excellent communication and stakeholder-management skills, with the ability to translate technical or operational information for senior leadership and diverse audiences.
  • Demonstrated ability to work collaboratively across Clinical Operations, Finance, Contracts, Procurement, Compliance, Quality, IT, and external vendors.
  • Strong analytical thinking, financial awareness, problem-solving, and continuous-improvement mindset.
  • Results-oriented, proactive, adaptable, and comfortable operating in a changing global environment.
  • Demonstrated ability to foster teamwork, communicate clearly, influence stakeholders, and drive accountability without direct supervisory authority.
  • Experience in the life sciences, pharmaceutical, biotechnology, or clinical research environment is strongly preferred.

  Benefits:

  • Annual base salary: $136,400–$181,400, with final compensation determined by factors including skills, experience, education, certifications, and work location.
  • Eligibility for an annual bonus plan for non-commercial roles.
  • Opportunity for discretionary equity awards and participation in an Employee Stock Purchase Plan.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • FSA/HSA options.
  • Life insurance.
  • Paid time off.
  • Wellness benefits and programs.
  • Remote work opportunity within the United States.
  • Opportunity to contribute to a mission-driven environment focused on improving access to innovative treatments for patients.
  • Collaborative, global work environment with opportunities to influence process transformation and operational excellence.