Senior Manager Client Operations

Accountabilities:

• • Lead and develop assigned revenue cycle managers and associates, providing clear direction, coaching, performance management, and ongoing feedback.
  • Drive high standards of service, productivity, quality, responsiveness, and accountability while ensuring established operational metrics are consistently met or exceeded.
  • Monitor team performance and provide leadership with regular updates on key metrics, trends, risks, and opportunities for improvement.
  • Oversee accounts receivable activities, including worklist management, billing timelines, payment posting trends, reconciliations, high-priority assignments, and resolution of outstanding process statuses.
  • Manage client relationships through proactive communication, regular check-ins, issue resolution, and ongoing discussions around accomplishments, risks, and operational priorities.
  • Review client accounts and monthly dashboards covering case volume, cash performance, issues, KPIs, and other critical operational indicators, providing actionable feedback and recommendations.
  • Manage month-end reporting, client billing reconciliation, fee schedule updates, charge master increases, contract grids, client profiles, and preparation of client invoices.
  • Identify client needs and recommend best-practice workflows, using data and analytical insights to guide operational decisions and improve outcomes.
  • Lead performance improvement initiatives, strategic planning, project development, and execution of operational plans across assigned teams and clients.
  • Partner with Human Resources on recruitment activities, including application reviews, interviews, candidate evaluation, and hiring recommendations.
  • Collaborate with other departments and third-party vendors to resolve associate and client challenges efficiently and ensure issues are brought to resolution.
  • Review quality assurance cases, correct statuses where necessary, and provide targeted feedback and coaching to improve team performance.
  • Escalate significant operational or client issues to senior revenue cycle leadership while maintaining clear communication and appropriate follow-through.
  • Manage staffing, training, coaching, tooling, and resource needs to support service delivery and department objectives while remaining aligned with budget expectations.

  Requirements

  • Demonstrated experience leading teams in a healthcare revenue cycle, medical billing, client operations, or comparable multi-client service environment.
  • Experience managing managers or other leaders, with a strong track record of coaching teams, establishing accountability, and improving performance against defined goals.
  • Strong understanding of revenue cycle operations, including accounts receivable, billing, payment posting, reconciliation, worklists, client reporting, and related financial workflows.
  • Proven ability to use operational metrics, dashboards, and data analysis to identify issues, provide direction, and drive measurable improvements.
  • Strong client-facing communication skills, with the ability to build trusted relationships, communicate proactively, and address complex questions or concerns with confidence.
  • Excellent leadership and coaching abilities, including experience providing constructive feedback, managing performance, developing employees, and addressing underperformance when necessary.
  • Strong organizational and time-management skills, with the ability to manage multiple clients, priorities, deadlines, and operational initiatives simultaneously.
  • Ability to collaborate effectively with senior leaders, internal departments, Human Resources, external vendors, and client stakeholders.
  • Strong problem-solving and analytical capabilities, with a practical approach to identifying root causes and implementing effective solutions.
  • Experience participating in strategic planning, process improvement, project development, and execution.
  • Strong written and verbal communication skills, including the ability to clearly communicate operational performance, risks, recommendations, and progress.
  • Ability to work independently in a fully remote environment while maintaining proactive communication and consistent follow-through.
  • Candidates must be authorized to work in the United States; sponsorship for H-1B visas is not currently available.

  Benefits

  • Fully remote work arrangement.
  • Medical, dental, and vision insurance.
  • Short-term and long-term disability coverage.
  • Life insurance.
  • Vacation and sick time.
  • Paid holidays.
  • 401(k) retirement plan with company matching.
  • Dedicated employee-focused SIS Cares Day.
  • Opportunity to lead teams and influence operational performance in a healthcare-focused environment.
  • Collaborative environment emphasizing employee empowerment, inclusion, professional growth, and meaningful contributions.