Senior Manager, Client Implementation

Accountabilities:

• • Lead and manage a team of implementation consultants and leads, establishing clear performance expectations, priorities, development goals, and accountability against annual functional objectives.
  • Develop and execute implementation capacity plans that anticipate client demand, optimize staffing, and align resources with strategic business priorities.
  • Partner with directors and senior cross-functional leaders to improve implementation methodologies, manage escalations, and coordinate complex delivery activities.
  • Own the quality and consistency of client implementations, monitoring performance, identifying recurring issues, and leading corrective and continuous improvement initiatives.
  • Coach and mentor experienced implementation professionals, strengthening functional expertise, leadership capabilities, and readiness for career progression.
  • Represent the implementation function in cross-functional forums and ensure effective coordination of dependencies across sales, clinical, product, and other teams.
  • Contribute to the creation and evolution of implementation standards, operating procedures, training materials, onboarding programs, and best practices.
  • Translate organizational strategy into actionable team plans while maintaining focus on delivery quality, client outcomes, and operational efficiency.
  • Identify opportunities to improve implementation capacity, processes, and organizational capabilities as client and business needs evolve.

  Requirements

  • Demonstrated experience leading implementation, client services, professional services, program delivery, or a closely related function, ideally within a healthcare, technology, or complex services environment.
  • Proven people-management experience, including leading experienced professionals, establishing performance expectations, coaching team members, and developing high-performing teams.
  • Strong understanding of client implementation methodologies, operational planning, capacity management, and delivery quality.
  • Experience partnering effectively with directors and senior stakeholders across multiple business functions.
  • Strong ability to manage escalations, resolve complex delivery issues, and coordinate dependencies across cross-functional teams.
  • Demonstrated analytical and strategic thinking, with the ability to translate business objectives into practical implementation plans and measurable outcomes.
  • Excellent communication, stakeholder management, presentation, and relationship-building skills.
  • Ability to identify systemic problems and lead sustainable process improvements rather than simply addressing individual issues.
  • Strong organizational and prioritization skills, with the ability to manage competing demands in a dynamic environment.
  • A collaborative leadership style and demonstrated ability to influence stakeholders without relying solely on direct authority.
  • Experience developing implementation standards, training programs, onboarding processes, or operational playbooks is highly valued.
  • Comfort working remotely and collaborating with distributed teams across functions and organizational levels.

  Benefits

  • Competitive annual base salary range of $119,312–$178,968 USD.
  • Remote, full-time work opportunity within the United States.
  • Compensation determined based on experience, skills, qualifications, geographic location, internal equity, and business needs.
  • Opportunity to lead and develop an experienced implementation organization within a healthcare-focused environment.
  • Significant exposure to senior leaders and cross-functional teams across client services, sales, clinical, and product functions.
  • Opportunity to influence implementation methodology, organizational capability, training, and scalable delivery practices.
  • Equal employment opportunity and consideration for qualified applicants regardless of legally protected characteristics.
  • Workplace accommodations available throughout the application and interview process for individuals who require them.