Senior Mainframe Systems Programmer – CICS

Accountabilities

• • Provide premium technical support to mainframe clients for CICS TS and related OEM software, including timely resolution of reported issues and customer service orders.
  • Deliver 24/7/365 support coverage across multiple time zones, including participation in on-call rotations, overtime, and scheduled weekend activities.
  • Install, configure, maintain, enhance, and upgrade CICS TS and applicable OEM products in accordance with established technical standards and best practices.
  • Implement vendor-specific fixes and corrections while following IT service management and change-control procedures.
  • Support customer operating system upgrade preparation by completing proactive technical activities and collaborating with other functional teams.
  • Provide technical expertise during new-customer migrations, working with project managers to address technical challenges and keep transitions aligned with target dates.
  • Collaborate with disaster recovery teams to execute technical tasks associated with customer recovery plans.
  • Manage implementation schedules and technical activities efficiently to optimize resources and meet delivery commitments.
  • Diagnose complex CICS-related issues, apply sound technical judgment, and maintain reliable, scalable mainframe environments.
  • Work effectively with internal teams and customer stakeholders to deliver responsive service, resolve technical challenges, and maintain strong client relationships.

  Requirements

  • Bachelor’s degree required, or equivalent combination of education and relevant professional experience.
  • 10+ years of hands-on experience working with IBM zSeries/mainframe platforms, including installation and maintenance of CICS TS and related OEM products.
  • Thorough knowledge of CICS TS capabilities, configuration, tailoring, installation, and administration.
  • Strong experience with IBM SMP/E and software installation and maintenance processes.
  • Solid understanding of CICS TS architecture, concepts, configuration, and troubleshooting.
  • Working knowledge of tools and products used to monitor CICS TS region performance.
  • Strong analytical and problem-solving capabilities, with the ability to investigate complex technical issues and identify effective solutions.
  • Self-motivated and comfortable working independently while also contributing effectively within a broader technical team.
  • Excellent written, verbal, and presentation skills, with the ability to communicate effectively with technical and non-technical stakeholders.
  • Strong organizational and multitasking skills, with the ability to manage competing priorities, short deadlines, and high-pressure situations.
  • Availability to work standard hours of approximately 8:00 AM–5:00 PM local time, in addition to required on-call, overtime, and scheduled weekend coverage.

  Benefits

  • Remote work flexibility, with the option to work from home or from an office when client-site work is not required.
  • Estimated base salary range of $85,000–$148,000 per year, depending on skills, experience, internal equity, and business needs.
  • Eligibility for an annual bonus based on company and individual performance.
  • Eligibility for an equity grant through an associate equity appreciation program.
  • Unlimited paid days off.
  • Three health plan options, plus dental and vision coverage.
  • Short- and long-term disability, life, AD&D, and flexible spending account options.
  • Family-forming benefits, including fertility coverage and adoption/surrogacy reimbursement.
  • Paid childbearing and parental leave.
  • 401(k) plan with company match.
  • Education reimbursement, student loan assistance, or 529 college funding.
  • Sabbatical leave and wellness programs.
  • Flexible work scheduling and opportunities for professional development.
  • A collaborative, inclusive environment focused on innovation, learning, diversity, and meaningful client impact.