Senior Machine Learning Engineer, Developer Advocacy | UK | Remote

The Opportunity

Grafana Labs is building an Interactive Learning system, an open source, in-product learning experience that helps users learn and succeed without leaving Grafana. A central part of that vision is a personalized recommendation system that helps each user discover the next guide, action, or product experience most likely to help them succeed.

Today, the Interactive Learning tool includes a rule-based recommendation engine that provides useful contextual recommendations. We are hiring an ML Engineer to lead its evolution into an increasingly personalized, continuously improving system driven by real-time product behavior, content metadata, customer context, and experimentation.

This is an applied product data science role. You will personally build, deploy, and operate recommendation models, design experiments, establish evaluation methodology, and define the scientific roadmap. You will partner closely with software engineers who own the production recommender codebase and with an existing Data Analyst who supports measurement, instrumentation, and analysis across Developer Advocacy.

What You’ll Be Doing

• Evolve the Interactive Learning Plugin's recommendation system
  • Develop increasingly personalized approaches to candidate selection, ranking, sequencing, and next-best-action recommendations.
  • You’ll own a real-time recommendation service
• Build and operate applied models
  • Develop, validate, version, monitor, and iterate on models used by the recommendation system.
  • You’ll own model training & serving
• Define what recommendation quality means
  • Develop offline, online, and longitudinal measures of recommendation performance.