Senior Localization Quality Manager

Accountabilities:

• • Lead the planning, design, implementation, and scaling of linguistic quality programs in collaboration with quality leadership and cross-functional teams.
  • Develop, refine, and operationalize linguistic quality frameworks, policies, methodologies, and governance standards.
  • Act as a senior subject-matter expert on linguistic quality, LQA methodologies, localization best practices, and language asset management.
  • Define account audit frameworks and quality assessment approaches, while overseeing and validating audits performed by quality team members.
  • Analyze audit results, quality metrics, and performance data to identify systemic risks, cross-client trends, and opportunities for improvement.
  • Lead strategic quality improvement initiatives and translate insights into actionable recommendations and measurable outcomes.
  • Serve as an escalation point for complex or high-impact linguistic quality issues and support the review of corrective and preventive action plans.
  • Participate in client-facing quality discussions, audits, business reviews, RFPs, test translations, solution design, and meetings requiring advanced linguistic expertise.
  • Develop and maintain quality metrics, reporting frameworks, and dashboards to support data-driven decision-making.
  • Research, evaluate, and help implement new linguistic QA technologies, automation solutions, and AI-powered tools.
  • Mentor, coach, and support Localization Quality Managers and Associates, contributing to onboarding, training, performance reviews, and hiring decisions.
  • Establish best practices for terminology management, translation memories, style guides, query handling, and other linguistic assets.
  • Define account- and program-level translation memory governance strategies in collaboration with technology teams.
  • Oversee third-party reviews, LQA exchanges, external benchmarking, and related quality initiatives, using findings to inform vendor management and quality policies.
  • Review and improve memoQ project configurations, templates, workflows, and quality-related operational processes.
  • Ensure localization operations consistently align with established quality standards, governance models, and client-specific requirements.

  Requirements:

  • Bachelor’s degree or higher in Translation, Linguistics, or a related discipline from an accredited institution.
  • At least 5 years of experience in the localization industry, including substantial experience in linguistic quality assurance and CAT tools.
  • At least 3 years of leadership or management experience in quality-focused roles.
  • Proven experience leading cross-functional quality initiatives and managing large-scale or complex localization programs.
  • Advanced knowledge of LQA tools, methodologies, linguistic evaluation frameworks, and language asset management.
  • Experience supporting enterprise-level clients and delivering quality solutions for complex localization requirements.
  • Strong understanding of translation memory, terminology, style guide, and language asset governance.
  • Demonstrated ability to drive innovation through process improvements, automation, AI, and technology-enabled workflows.
  • Strong analytical skills, with the ability to interpret quality data and translate findings into strategic actions.
  • Excellent coaching, mentoring, stakeholder management, and team leadership capabilities.
  • Strong client-facing communication and presentation skills, with the ability to explain complex quality topics clearly.
  • Ability to combine strategic thinking with hands-on execution and meticulous attention to detail.
  • Tech-savvy approach, with proficiency in MS Office and Adobe software and familiarity with localization technology.
  • Strong problem-solving skills, with a proactive, structured, and creative approach to complex challenges.
  • Fluency in English; additional language proficiency is an advantage.
  • Ability to collaborate effectively across functions, cultures, and geographically distributed teams.

  Benefits:

  • Fully remote position based in Brazil.
  • Opportunity to work with global clients and complex, enterprise-level localization programs.
  • Senior-level ownership of linguistic quality strategy, governance, and continuous improvement.
  • Opportunity to influence the adoption of automation and AI-powered localization quality technologies.
  • Leadership and mentoring opportunities within a specialized quality organization.
  • Cross-functional collaboration with technology, production, compliance, and client-facing teams.
  • Exposure to innovative localization practices and evolving language technology.
  • Opportunity to contribute to work where linguistic accuracy, cultural relevance, and quality can directly improve communication and user experiences.