Senior Learning & Development Program Manager

Responsibilities

• Own the design, delivery, and iteration of learning programs for Snowflakes across the organization, in partnership with other L&D program owners.
• Develop programs that build core, transferable skills including soft skills, career development, and employee effectiveness.
• Create scalable learning solutions such as self-serve resources, reusable content, and train-the-trainer models that enable partners and facilitators to extend reach.
• Partner with People Partners, Talent, and L&D colleagues to ensure a cohesive and well-scoped employee development experience.
• Collaborate with content designers and subject matter experts to create clear, practical learning assets.
• Use feedback and data to assess effectiveness and continuously improve programs.
• Contribute to shared frameworks, standards, and ways of working across the L&D team.

Qualifications

• 8+ years of progressive experience in developing and implementing learning programs, with a focus on building and iterating on new programs, preferably within a technology company or high-growth environment.
• Demonstrated ability to design and implement learning programs in a new or evolving function including experience building manager onboarding or leadership development programs.
• Strong understanding of adult learning principles and various learning methodologies, with a passion for experimentation.
• Excellent project management skills, including the ability to manage multiple initiatives simultaneously.
• Exceptional communication, facilitation, and interpersonal skills with the ability to collaborate and influence stakeholders across levels.
• Strong problem-solving abilities and a creative mindset.
• Bachelor’s degree or equivalent combination of education and experience.

Preferred Qualifications

• Experience as a manager or leading teams.
• Experience working with Learning Management Systems (LMS) and other learning technologies.